We strongly believe in our products and want you to be fully satisfied with the purchases you make from us. this is the reason for the TBN LABS Supplements Customer Service Guarantee.
TBN LABS Supplements can accept returns of products or services purchased directly from TBN LABS Supplements (online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).
For all product returns, the original packing slip is required to be considered for reimbursement. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
POLICY RESTRICTIONS (Applicable to all returns.)
TBN LABS SUPPLEMENTS IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
UNITED STATES POLICY RESTRICTIONS
If a return label is provided by TBN LABS supplements, the label is only applicable for the original packing (e.g., box or packet) that the ordered products arrived in. If the original packing has been discarded, please consult with a USPS associate at your post office to match the return packaging to avoid additional shipping fees that are non-refundable or reimbursed by TBN LABS Supplements.
INTERNATIONAL POLICY RESTRICTIONS (Applicable to returns originating outside of the USA)
Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at TBN LABS facilities.